- Astral Guide
- Hall of Fame
|Q: WHAT IS A FOUNDER'S PACK?||A: A Founder's Pack is a collection of consumables and unique items that are available only to the founders of Twin Saga! There are a variety of different packs to choose from. These exclusive packs will only be available for a limited time and will never be sold in the future following this, so make sure to claim your Founder's Pack before they’re gone!|
|Q: HOW WILL I RECEIVE MY FOUNDER'S BETA KEY?||A: Founder’s Beta Keys will be delivered via Aeria Private Message to the purchasing account at the time of purchase, and are valid for Founder & Closed Beta. After you have received your beta key, please visit THIS page to redeem it. Each Founder's Beta key can be redeemed only once. They can be redeemed by any valid Aeria account but each account can only redeem a single beta key.
Valid redemption of a beta key during the Founder & Closed Beta will enable the redeeming account to log into the game. Beta keys may be given away or exchanged for items within the Aeria system but they may NOT be sold.
|Q: HOW WILL I GET MY FOUNDER’S ITEMS ONCE I’VE PURCHASED THEM?||A: Once the game is live, your Founder's Pack items will be delivered to your Shopping Cart in the Itemmall in the game. You can access the in-game Itemmall by pressing "I" on your keyboard or by clicking on the Itemmall logo in game in order to receive your items!
|Q: HOW CAN I PURCHASE A FOUNDER'S PACK?||A: Founder's Packs are available for purchase through the Twin Saga Founder's Page, or directly in the Webmall on the game’s website.
Although each pack on the Founder’s Page is priced with a monetary value, they can only be purchased with Aeria Points (AP). If you need to charge your account with AP, please click HERE.
|Q: I’VE PURCHASED AERIA POINTS TO BUY A FOUNDER’S PACK BUT MY AERIA ACCOUNT GOT SUSPENDED AND NOW I CAN’T BUY ANYTHING. WHAT HAPPENED?||A: You can relax! This is a standard security measure to ensure the highest safety level for your transactions. If you are purchasing Aeria Points (AP) for the very first time, your account will first be verified by our team, which will take us between a few minutes and a maximum of 24 hours following your first purchase.
After your account is verified, it will automatically be released and you will be able to start spending your AP. You will also be able to purchase additional AP packs if you wish to buy some more of our Founder’s Packs!
|Q: WHAT ARE THE DIFFERENT FOUNDER'S PACKS?||A: There are seven packages available:
- Pioneer Pack
- Platinum Twin Guards
- Golden Twin Guards
- Moonlight Aurora
- Imperial Sunlight
- The Scholar's Arcane
- The Scholar's Violence
The packs differ in content, but each of them contains some exclusive items that are not available in other packs and which will not be available through any other method.
Check out the Founder’s Pack Page for more details!
|Q: WHAT HAPPENS TO MY VIRTUAL ITEMS AFTER THE CLOSED BETA TEST PHASE?||A: After the Closed Beta Test phase, we plan to do a server wipe. But worry not: your Founder's Pack virtual items will be automatically re-delivered to your account after the game reaches Open Beta!
|Q: I BOUGHT A FOUNDER'S PACK BUT DIDN’T RECEIVE CERTAIN ITEMS. WHAT DO I DO?||A: There is no reason for you to worry! Please wait until the Closed/Founder's Beta to start and then Log-in into the game. Technically this should trigger the delivery of the item to your account. Even after logging in if you don't see the items then contact us to report the issue so we can verify the missing items and take necessary steps to rectify this.|
|Q: IF I DECIDE I DON’T WANT MY FOUNDER’S PACK, CAN I TRANSFER IT, GET A REFUND, OR SWAP THE ITEMS?||A: All Founder's Pack purchases are final. No substitutions or changes are allowed. All virtual items, titles, and beta keys will be issued to the account that has purchased the Founder's Packs.
|Q: I ONLY WANT A CERTAIN ITEM FROM A FOUNDER'S PACK. CAN I JUST GET THAT ITEM?||A: The Founder's Pack items are only available in these bundles, not individually. Due to this, we unfortunately cannot substitute any items or issue specific items from the packs.|
|Q: CAN I BUY MULTIPLE FOUNDER'S PACKS?||A: Yes, you can! You can purchase as many of them as you want. Each pack contains unique and exclusive items, and each will come with a separate Beta key that you can give to your friends if you've got your own already!
|Q: ARE FOUNDER PACKS AVAILABLE FOR ALL VERSIONS OF THE GAME? (I.E. IF I BUY ONE ON THE FRENCH SHOP, DO I GET IT IF I CHOOSE TO PLAY ON THE ENGLISH SERVER AS WELL?) IF NOT, CAN THEY BE EASILY TRANSFERRED?||A: Founder's Packs are linked to one region only. It means that, for instance, if you buy a pack on the French website, you will only retrieve this pack on your account on the French server (and the same applies for English & German websites/servers). As mentioned above, all Founder's Packs purchases are final. However a region transfer can be considered under certain rare conditions.
|Q: ARE THE ITEMS FROM THE FOUNDER'S PACKS CHARACTER BOUND, OR CAN I SHARE THEM ACROSS ALL MY CHARACTERS?||A: All the exclusive items from the Founder's Packs are bound to your account, not your character. This means that you will be able to transfer them between different characters if you have more than one.
|Q: UNTIL WHEN WILL THE FOUNDER'S PACKS REMAIN AVAILABLE ?||A: Founder's Packs will be available before and throughout the entire period of the Founder & Closed Beta. Depending on the interest from the community, they might also remain available during the first weeks of the Open Beta.
|Q: HOW DO I GET MY ACCOUNT NAME ON THE HALL OF FAME?||A: The Hall of Fame will be populated by players who are pivotal figures for the game. To start off, there will be 2 sections: PvP and Founders. You can get your name on the PvP section once the game gets LIVE. However, you can already be in the founder's section by buying a Founder's Pack (all players who purchase the founder's packs will have their account name in the Founder's Hall of Fame.|
|Q: WHAT DO WE MEAN BY THE EXCLUSIVITY OF THE FOUNDER'S ITEMS?||A: The Exclusive items in the Founder's Packs are 100% Exclusive to the Founder's Packs. They will not be sold anywhere else except for the Founder's Packs.|
|Q: WHAT DO I DO WITH CLAIRE IF I HAVE BOUGHT 2 OR MORE SCHOLAR'S PACKS?||A: Each of these packs give you Senshi Contracts which you can use to get and evolve your Senshi. So the more contracts you have, the more powerful your Senshi can become.|
|Q: IF I HAVE ALREADY GOT A FOUNDER FORUM TITLE FROM ANOTHER GAME, WILL THE TWS ONE OVERWRITE THE OLD ONE OR CAN I CHOOSE?||A: The Twin Saga founder forum title will replace the older one. If you wish to get your previous forum founder title back, please contact our Customer Support.|